Help And FAQ

HELP AND FAQ
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to service@youkzuan.com

 Can I cancel my order?

We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us, we will try to cancel the order for you, but our cancellation policy has some restrictions. If your items have been shipped, printed by the vendor, or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 25%.

 Has my order shipped?

Click the "My Account / Order History" link at the top of right hand side of our site to check your order’s status. If your order has been shipped, we will send you an e-mail to inform the tracking number.

 How do I create an account?

Click "Create an Account" at the top of the site to enter your name,email address and password. Log in to your account by email address and password.

 How do I edit my account information?

Click "Sign in" at the top of the site to log in to your account and add or modify your address information in "View Addresses"

 How do I reset my password?

Click "Sign in" at the top of the site, click "Forgot your password?" Under the login box, enter your email address, we will send an email to help you reset your password.